Your personal information and PKR payment details matter to us. This page explains exactly what data dv999 collects, why we collect it, how it is stored, and what rights you have as a player in Pakistan.
Our Commitment
These are the core principles behind how dv999 handles your personal information. They guide every decision we make about data collection, storage and use.
dv999 only collects the personal information that is genuinely needed to operate your account, process PKR transactions and keep the platform secure. We do not collect data for the sake of it.
All personal data held by dv999 is stored with industry-standard encryption. Your CNIC details, mobile number and payment information are never stored in plain text on our systems.
dv999 does not sell, rent or trade your personal information to third parties for marketing or any other commercial purpose. Your data stays within the dv999 platform and its trusted service partners.
Your JazzCash, Easypaisa, Raast and bank transfer details are processed through secure payment gateways. dv999 does not store your full payment credentials after a transaction is complete.
You can request access to the personal data dv999 holds about you, ask for corrections and request deletion of your account data by contacting support. We will respond within a reasonable timeframe.
Promotional communications from dv999 are opt-in. You can manage your communication preferences from your account settings at any time and stop receiving marketing messages if you prefer.
This Privacy Policy explains how dv999 collects, stores, uses and protects the personal information of players who register and use the dv999 platform. It applies to all users of the dv999 website and mobile application, regardless of which products they use — sports betting, cricket odds, PSL markets, live casino, slots, fish games, bingo or any other service available on the platform.
By creating a dv999 account, you confirm that you have read and understood this Privacy Policy and that you agree to the collection and use of your information as described here. If you do not agree, please do not register or use the dv999 platform.
This policy is written in plain English and is intended to be easy to understand for players in Pakistan. If you have questions about anything in this policy, you can contact dv999 support via live chat at any time.
dv999 collects the following categories of personal information from registered players:
| Data Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Account registration and age verification |
| Contact Data | Email address, Pakistan mobile number | Account communications and security alerts |
| Location Data | Residential address in Pakistan | Identity verification and eligibility checks |
| Financial Data | PKR transaction records, deposit and withdrawal history | Payment processing and account balance management |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud prevention and analytics |
| Usage Data | Pages visited, bets placed, session duration, game history | Platform improvement and responsible gaming monitoring |
| Communications Data | Live chat transcripts, support ticket content | Customer support and dispute resolution |
dv999 does not collect sensitive personal data such as biometric information, religious beliefs, political opinions or health records. If identity verification requires a document scan, that scan is processed solely for verification purposes and is not retained beyond what is necessary for that purpose.
dv999 collects personal information through the following channels:
dv999 uses the personal information collected for the following purposes:
Your identity and contact data are used to create and maintain your dv999 account, verify your eligibility to play, communicate important account notifications and allow you to log in securely. Without this data, we cannot provide you with an account.
Financial data is used to process PKR deposits and withdrawals, maintain an accurate account balance, and produce transaction records that you can access from your account history. Payment data is also used to verify that deposits are made from accounts in your own name, as required by our Terms and Conditions.
Technical data including IP address, device information and login history is used to detect and prevent unauthorised access to accounts, identify suspicious activity, prevent the creation of multiple accounts by the same person, and protect the integrity of the dv999 platform for all players.
dv999 monitors account activity — including deposit frequency, session length, bet sizes and loss patterns — as part of our responsible gaming commitment. This monitoring helps identify players who may be displaying signs of problematic gaming behaviour, so that we can apply appropriate safeguards or reach out with support information. For more detail on these tools, visit the Responsible Gaming page.
Aggregated, anonymised usage data is analysed to understand how players navigate the dv999 platform, which features are most used, and where improvements can be made. This analysis does not identify individual players.
If you have opted in to receive promotional communications, dv999 may send you information about new bonuses, deposit offers, PSL betting promotions and other relevant platform news. You can opt out of marketing messages at any time through your account settings or by contacting support.
dv999 treats payment data with the highest level of care. When you make a deposit or withdrawal in PKR, your transaction is routed through secure, encrypted payment gateways. dv999 records the transaction amount, date, method and status against your account for your own records and for compliance purposes, but does not store full payment credentials such as complete bank account numbers or full card details after a transaction is processed.
The following payment methods are supported on dv999: JazzCash, Easypaisa, Raast, bank transfer and debit cards. Each of these providers operates under their own privacy policy, and dv999 recommends you review the relevant provider's terms for information about how they handle data on their end.
All PKR transactions on dv999 are recorded and retained as required for financial record-keeping. These records are used to resolve any payment disputes and to produce your account transaction history.
dv999 does not sell, rent or trade your personal information to any third party. We share data only in the following limited circumstances:
In all cases where data is shared with third parties, dv999 takes reasonable steps to ensure that those parties maintain appropriate data security standards.
dv999 retains your personal data for as long as your account is active and for a reasonable period thereafter, to allow for the resolution of any disputes, investigation of complaints or compliance with record-keeping obligations.
If you request account closure, dv999 will deactivate your account and begin the process of removing personal data that is no longer required. Certain financial records and identity verification records may be retained for longer periods where required by applicable financial regulations.
After the applicable retention period has passed, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.
dv999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:
While dv999 takes data security seriously and applies industry-standard protections, no system can be guaranteed to be completely secure. You also have a role to play — use a strong, unique password for your dv999 account and do not share your login details with anyone.
If dv999 becomes aware of a data security incident that affects your personal data, we will notify you via your registered contact details in accordance with applicable notification requirements.
dv999 uses cookies and similar technologies on the website and in the mobile app. Cookies are small text files stored on your device that help the platform function correctly and improve your experience.
These cookies are required for the dv999 platform to function. They manage your login session, keep you securely authenticated while you navigate the site and remember your language and display preferences. Essential cookies cannot be disabled without breaking core platform functionality.
dv999 uses anonymised analytics cookies to understand how players interact with the platform — which pages are visited most, how long sessions last and where players exit. This data is used in aggregate form to improve the platform. Individual players are not identified through analytics cookies.
These cookies remember your settings and preferences across sessions, so you do not have to reconfigure them every time you log in. Examples include your chosen display settings and notification preferences.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the dv999 platform.
As a dv999 player, you have the following rights regarding your personal data. To exercise any of these rights, contact dv999 support via live chat:
dv999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If a player provides false information about their age during registration, dv999 may close the account and retain only the minimum data necessary to prevent re-registration.
If you are a parent or guardian and believe a minor in your household has registered at dv999, please contact support via live chat immediately. We will investigate and take appropriate action.
dv999 may update this Privacy Policy from time to time. The effective date at the top of this page will be updated whenever a change is made. For material changes that significantly affect how your data is used, dv999 will make reasonable efforts to notify active players via their registered email address or through an in-platform notification.
Continued use of the dv999 platform after a Privacy Policy update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay up to date.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact dv999 support through the live chat feature available on the platform at any time. Our support team is available around the clock and will direct your query to the appropriate team.
For account-related privacy queries, please have your registered email address and Pakistan mobile number ready to help us verify your identity before actioning any data requests.